Contact Us
Email us at support@flowtv.uk and we'll get back to you as soon as possible.
Frequently Asked Questions
Why can't I see some channels?
Some channels require a Channel Pack subscription. Free channels are available to all users. Head to Settings → Channel Packs to see what's available and unlock additional channels.
How do I watch a channel?
Select any channel card and press the Watch Live button. FlowTV - Live TV will open the relevant streaming app on your Apple TV so you can watch straight away.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Go to Settings → Users and Accounts → Subscriptions on your Apple TV, or visit your Apple ID account page on any device.
I purchased a Channel Pack but the channels are still locked.
Go to Settings → Channel Packs → Restore Purchases in the app. If the issue persists, restart the app and try again. Still having trouble? Email us at support@flowtv.uk.
Programme information isn't showing for a channel.
Programme data is fetched live and can occasionally be delayed. Wait a few minutes and the guide should update automatically.
How do I add a channel to Favourites?
Open the channel detail view and press the star button. Your favourited channels will appear in the Favourites tab for quick access.
Is FlowTV - Live TV available on iPhone or iPad?
FlowTV - Live TV is currently available on Apple TV only. It's designed specifically for the big screen experience.